We rented an RV this year for our camping trip. It was wonderful to be in an RV, and we love the company we use as they have been very helpful and accommodating to us in the past. This year was no exception.
We also wanted our van while we were camping, so Emma and I drove the van while Glenn did the RV. Emma and I were about 20 minutes from home when Glenn called my phone to tell me he had a flat. He was about 30 minutes behind me by the time he called. He had already made several phone calls by this time, and was now in wait mode.
Glenn first called AAA, only to find out that our AAA plan did not included RV service. So next he called RV Northwest, from whom we had rented. They were wonderful, and called Les Schwab to do the service, then called Glenn back to let him know they were on their way.
So the advantage of a flat with an RV is that Glenn was set with snacks and a comfortable place to sit and read. He had about an hour wait, then the guy appeared to fix the tire. All in all it added about 2 1/2 hours to Glenn's commute home.
So once again Les Schwab and RV Northwest showed excellent customer service and great business sense. One of the best parts is that all the expense was covered by them, and there were no costs but time for us. I love companies who take care of their customers.
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